Receive text messages online with the UK’s #1 business messaging and alerts platform. The platform allows you to receive inbound messages and is an effective way to gather opted in contact details too. In addition, our award-winning tool makes it easy for you to hold two-way SMS conversations with your customers.
Built-in auto-response functionality allows you to create and schedule SMS replies automatically. So if you’re not available, your customers get a reply. Manage your SMS inbox from one location and respond to customers with links, attachments, tickets and more.
As the #1 rated SMS service in the UK, we offer a wide range of number options. We offer shared and dedicated numbers to receive messages on. We also have 5-digit (short) and 11-digit (long) and free text inbound numbers too.
Send and receive SMS online
Receive SMS messages on one of our short numbers. Charities do it, TV programmes do it, and you can do it too. A memorable keyword combined with a short number provides customers with an easy way to contact you. This also provides your customers with an easy way to opt-in to future communications. You can use our suite of tools to create meaningful customer journeys, and get the most out of each SMS campaign. Best of all, it starts with a single text message.
- Incentivise customers to opt-in to your messaging
- Respond to enquiries or issues
- Send messages containing tickets, vouchers and loyalty cards
Receive texts and replies on a virtual number
A virtual mobile number is another way to receive replies to your messages. It is a familiar 11-digit mobile number, which is assigned to your Textlocal account. You can purchase a dedicated long number, or select a pooled number with our simple reply service. You can receive text replies and hold two-way SMS conversations through either of these number types.
- Confirm appointments and bookings
- Ask for information and feedback
- Hold conversations via SMS
Use inboxes to manage your received messages
You can configure your Messenger inbox to automatically acknowledge, reply to, or forward the incoming SMS. This helps make sure you never miss an opportunity.
Sending texts is easy with Messenger. Send an automatic text message back to your customers and they will be notified immediately. You can also schedule future auto-response messages that can include attachments, surveys and tickets as part of the message.
Send an email
Ask customers to include their email address in the text message. Our system will detect an email address has been stored from an inbound message. You can store that email address in our system so that you can send an email to them at a future date.
Store contacts in groups
Add opted-in contact lists to a group. You can also store contents of the inbound message, including an email address in the contact group alongside their phone number. This allows you to automatically create contact groups based on user interest, and makes managing contacts simpler and easier.
Inbound messages can be forward on to a wide host of locations. Forward an inbound messages to a mobile phone, a contact group, an email address, a URL or other online applications. The versatility of our SMS inbox is vast, giving you and your business great control over your messages.
Easily manage your messages
For more information on how to make the most of your SMS inbox and set up auto responses and scheduled messages, visit our help guide. It’s full of tips and visual aids to help you configure your inbox.
CardOneBanking customers can text ‘BALANCE’ to a short code to get an immediate update on their account balance.
Bespoke inbound text message options
Our dedicated team of specialist developers and managers are available to offer help and support. We can deliver bespoke development projects to suit your solution, software or marketing campaign. Speak to our team to see how we can help you.
This is a fantastic way to communicate to staff who you may not see on a regular basis. With a large pool of casual staff we needed a way to inform them of trade nights etc. Textlocal provides us with an inexpensive way to communicate with those members of the team and we can almost 100% guarantee they will read the texts we send them.
—Daniel Carter, SOLT