Gather customer insight
With your bulk SMS messenger account you can create multi-page forms and surveys, asking any type of questions you need, to send as a clickable link in a text message.
Data collection fields such as tick boxes and radio buttons can be used for market research, while the star rating function provides a simple way for immediate customer or employee feedback. Your customers could also use the time and date pickers to make bookings and appointments whilst they’re on the move.
Affordable, accessible and convenient
Mobile surveys and forms are an affordable and convenient way to reach your customers, with a proven high response rate. The reporting functions in our online platform allows you to view and export your results, so your data is always accessible. You don’t need any developer skills to create them, simply configure your survey within our online platform.
Create specific skip logic for surveys
Textlocal’s Survey Logic enables users to create surveys and data capture forms that present specific questions or pages to respondents, based on their previous answers. Did a customer provide a poor rating? If so, use skip logic to skip to a page that asks for information as to why they didn’t enjoy their visit or experience. With Survey Logic, you can include skip logic to improve usability and response rates with a tailored and relevant customer experience, all driven from a single survey or form.
Interested in Survey Logic? Contact Textlocal to activate this feature on your account or simply text LOGIC to 66777 and see the potential for yourself.
Mobile forms and surveys features
Use radio buttons, time and date capture, free text fields and more to shape your survey.
Comprehensive reporting of results, including time, date and geo-location of response, and device information.
Add images and logos to increase customer confidence and engagement. Also, personalise surveys and forms with recipient information.
Set start and end times along with expiration messages.
Run mobile surveys to develop a greater understanding of your audience. Request feedback at a time that suits them
Get started with mobile forms surveys
Learn how to create and send a mobile survey online. Our mobile survey tool is easy to use. Sign up for a Textlocal account today.
Textlocal’s Forms & Surveys tool was an ideal solution, combining sophisticated survey tools with the unparalleled open rates of SMS. We generated a 17% click through rate on mobile surveys and 9-10% response rate, considerably higher rates than are achieved with email or direct mail.
—SBS Insurance Services