During the uncertainty that COVID-19 has brought to businesses large and small, restaurants, cafes and takeaways have had to change the way they offer their services. By switching to delivery and collection only and offering pre-prepared meals to the vulnerable, service providers are looking for ways to easily reach their customers and SMS has played a huge part.
Supporting other businesses is our first priority during this challenging period, so we’re offering all customers in the food and drink sector a free keyword on one of our short numbers. This will play a vital role in building a list of contact numbers of those who want to hear from you.
How SMS can help your business
Here are some of the top use cases on how SMS can be used to support your business.
A mass send to your contacts is the quickest way to reach customers, especially those who aren’t on social media. Great for sharing offers, opening hours and new services you’re offering to help people stay at home.
This is a great way to share menus and other offline content. Simply upload your file to your Messenger account and link it in your message. A saviour to those who are trying to avoid the supermarkets.
Use a short link to your website or payment methods to provide customers with everything they need to easily complete their order. If you have a page on your website that details the measures you’re taking to make sure your premises are clean and safe, it’s a great way to reassure customers.
Build a contact list
Promoting a keyword on a short number is the most effective way to establish communication with customers from a distance while building up your contact list for future communication. By adding something like ‘Text EAT to 60777’ on your shop window, on menus, website and social media, you’ll be surprised how many people want to hear from you.
We offer virtual mobile numbers so users can respond to your messages instantly. The inbound SMS can be forwarded to email, a group or your handset so two-way communication is easily maintained.
Create your own branded online form and link it in your SMS. This is a really versatile tool that enables you to capture details – that could be food orders, delivery slots or feedback.
Start using your free keyword today
It takes just a few moments to set up a Textlocal account and we’ll have you up and running in minutes. We have a dedicated team who are ready to support you and help make a difference to the way your business communicates.
A free keyword will be automatically assigned to your account, but we’ll add another one for free that resonates with your business – just let us know what you want that to be. If you already have an account with us, we’ll get your keyword of choice added for you.
Download Why SMS Guide
Discover the broader benefits of SMS for your business. In our recent Why SMS guide, we explore the plethora of ways mobile messaging can improve customer satisfaction and conversion rates. Download the guide here to explore the potential of SMS.