The Entertainer Uses Textlocal’s Bulk SMS Software

Overview

The Entertainer is the largest independent retailer of toys in the UK, with over 25 years’ experience.

They started up a ‘Click and Collect’ service across their stores to enhance their customer service and convenience of purchase for customers

Solution

Using text to alert customers when an order is ready for collection from the store

Higher response rates

People don’t always pick up voicemail messages, whereas a text is read 97.5% of the time

Better communications

Mobile is an affordable and a great way to reach customers who have purchased online

Result

  • Increased sales
  • Rise in customer satisfaction
  • Reduced costs in removing the need to busy call centres

We are already seeing excellent results with increased sales and happier customers.

—Sally Jackson, Customer Service and Retail Manager

  • Increased sales and happier customers