Kyles Collection Uses Textlocal’s Bulk SMS Software

Overview

Kyles Collection, are designers and manufacturers of bespoke Jewellery. The business has been using mobile messaging to enhance communication with customers and improve efficiency.

Solution

Reminder text messages were sent the day prior to the customer appointment, also giving them the chance to cancel using the Textlocal reply service

Customer Retention

A courtesy text is sent to inform clients that their jewellry is ready for collection, enabling them to plan collection quickly

Flexibility

Text messages could be sent in mass or individual, bespoke messages sent for reminders and alerts

Result

  • 100% decrease in the number of missed appointments
  • Easy to use and very convenient use of email to SMS
  • Excellent value for money, credits can be bought in bulk and do not expire

A quick reminder text prior to appointments has definitely reduced no shows.

—Kyles Collection

  • Text prior to appointments has definitely reduced no shows