Computer Assist Uses Textlocal’s Bulk SMS Software

Overview

Computer Assist are IT repair specialists based in Norfolk, serving consumers and businesses with basic IT needs to network installation. They found that calling customers to notify them when their repaired item is ready for collection takes too long, and subsequently sourced a solution that would save time and money.

Solution

SMS was chosen as the primary communication tool for staying in touch with customers. By integrating the Textlocal API with their existing system, text messages are sent automatically once a job is marked as complete, containing the unique job number. By completely eliminating any manual process, up to ten minutes can be saved on each job completed; allowing for more time to be spent dealing direct with customer queries.

Result

  • Up to ten minutes saved per job by using the API SMS gateway.

SMS allows us to save between 5-10 minutes on every job we do.

—Liam Doyle, Computer Assist

  • SMS allows us to save between 5-10 minutes on every job we do.