Computer Assist are IT repair specialists based in Norfolk, serving consumers and businesses with basic IT needs to network installation. They found that calling customers to notify them when their repaired item is ready for collection takes too long, and subsequently sourced a solution that would save time and money.
SMS was chosen as the primary communication tool for staying in touch with customers. By integrating the Textlocal API with their existing system, text messages are sent automatically once a job is marked as complete, containing the unique job number. By completely eliminating any manual process, up to ten minutes can be saved on each job completed; allowing for more time to be spent dealing direct with customer queries.
SMS allows us to save between 5-10 minutes on every job we do.
—Liam Doyle, Computer Assist