Beauty and Holistic Therapies is a beauty salon based in West Kilbride. They needed to reduce missed appointments and increase customer satisfaction by reminding customers of their appointments the day before. Textlocal were highly recommended by the salons software supplier.
The salon used Textlocal’s API gateway to send the text messages through their booking system the day before customer’s appointments, reminding them of the time and date.
The simplicity and efficiency of SMS is widely appreciated by customers of the salon.
The simple charts of outbound SMS traffic which appears on the homepage of Messenger gives the salon an instant overview of bookings generated for that particular month.
The reminder text messages significantly reduced missed appointments on the day
Clients are very happy with the reminder texts that keep them on time
Messenger stats provided the business with additional performance related information
It is very easy to use and the support is fantastic.
—Elaine Strain, Beauty and Holistic Therapies