Beautology Uses Textlocal’s Bulk SMS Software

Overview

Beautology specialise in beauty treatments, clinical procedures & surgical procedures.

Beautology needed to remind customers about their forthcoming appointments, reducing the number of no shows.

Solution

An SMS service was introduced, so a reminder text could be sent out the day prior to appointment

Efficiency

Beautology integrated with the Textlocal API so the appointment messages were sent out automatically at the correct time and date

Building relationships

The SMS service provided an additional level of customer service

Result

  • 100% decrease in the number of missed appointments
  • Excellent feedback from customers
  • Excellent value for money as no extra is charged for use of the API system

A quick reminder text prior to appointments has definitely reduced no shows.

—Beautology

  • SMS has definitely reduced no shows