Mobile messaging for utilities
Step up your service with SMS
Around 6 million people in the UK would like to receive SMS communications from utility companies, so keep your customers happy with the UK’s leading mobile messaging service. The Textlocal Messenger service makes it exceptionally easy to compose informative messages and send them to a large number of receptive customers.
By using our SMS business service, customers can be kept informed of upcoming deals and offers, as well as be provided with plenty of notice should there be a temporary service outage. Through the use of Textlocal’s comprehensive contact collection and sorting interfaces, as well as our easy to use API, utilities businesses can send bill reminders and personalised information to the consumers that need them, with minimal expense in terms of time, or money.
The wide ranging functionality and ease of use of the Textlocal Messenger platform make it an absolute asset to businesses, and consumers, in the utilities industry.
Reduce missed payments
Maintain a smooth cash flow with timely SMS payment reminders for your customers.
Increase customer volumes
Keep in touch with former customers who may have moved to a competitor to keep them updated with your energy prices as encouragement them to switch back.
Send bills and statements
Send customers copies of their bills as a text message attachment so they can view and store them on their phones – reducing printing or postage costs.
SMS Meter readings
Make it easier for customers to report their meter readings to you by submitting via a text message to a virtual inbound number or a mobile form.
Request a call back
Improve your customer service by removing long wait times on calls, by allowing your customers to request a call back through a short code and keyword, e.g. text CALLBACK to 60777.
Gather customer feedback
Use our innovative forms and surveys tool to send mobile optimised surveys to your customers as a link in a text message and receive feedback directly to your Messenger account.
Write your messages when convenient and send them when appropriate with message scheduling – integrate Messenger with your systems for an automated service.
Before coming to Textlocal our system ran using Twilio, which we found had numerous delivery problems with certain networks. Messages would get delayed and then sent through after other messages on a frequent basis, confusing our customer base. The Textlocal admin is very easy to use and has a wide range of features that put other providers to shame. Would highly recommend them for someone looking for a UK provider.
—Michael Austin, Borntohula Limited