Mobile messaging for public services

Improve the efficiency of your services with text messaging

The mobile messaging service that we offer here at Textlocal is an excellent fit for public service operations; offering an easy, effective way to send important messages to large groups of recipients.

Our text messaging service makes it extremely easy to contact customer or members of the public with enticing new deals and offers; easily segmenting recipients into relevant demographic groups, to ensure that each deal reaches the most receptive audience.

Alternatively, our international and UK bulk text messaging service also allows for clients to be effectively informed of service outages, maintenance work, and provide overdue payment warnings; keeping customers clearly informed, and minimising frustration.

There’s so much that text messaging can offer public services, helping to improve efficiency and the experience of service users. With the best open rates of any communication channel and three seconds average delivery time, you stand to gain a lot from using text messaging.

Keep your database informed

Attach documents such as timetables, planned closure dates, FAQs and other information to a text message.

Gather feedback

Quickly gather feedback from your service users in a mobile-optimised data capture form; achieving higher completion rates than email or post.

Send location based information

Help service users find their nearest centre or service with SMS based postcode look-up through a short code and keyword.

Service updates to residents

Send automatic text message alerts to residents to keep them fully updated with important information in real time.

Improve call centre efficiency

Dramatically reduce time spent on unnecessary phone calls by sending important information quickly in a text message.

Appointment reminders

Reduce missed appointments by sending reminder messages to your service users a day in advance.

Build your network

Allow local service users to quickly opt-in to your messages by including a short code and keyword in any communications.

Seamless integration

Use our API gateway to seamlessly integrate our SMS service with your existing management software.

Refer people to your website

Easily remind people of your web presence by including trackable links within your messages, driving traffic to your page.

Perth & Kinross Council

Download our latest public sector case study from Perth & Kinross Council

Download Perth & Kinross Case Study

We were very pleased with the take up to the Street Soccer programme via text. Mobile messaging helped us reach out to younger people in the community who are traditionally hard to contact.

—Marketing Manager, Somerset District Council

  • Somerset District – reach out to younger people

Others are using SMS marketing in your industry

Chamber of Commerce Uses Textlocal's Bulk SMS Platform
City of Stoke on Trent Uses Textlocal's Bulk SMS Software for the Public Services Sector
City of Westminster Uses Textlocal's Bulk SMS Software
Electoral Reform Society Uses Textlocal's Bulk SMS Software for the Public Services Sector
Green Party Uses Textlocal's Bulk SMS Software for the Public Services Sector
The Royal Borough of Kensington and Chelsea Uses Textlocal's Bulk SMS Software
Tower Hamlets Uses Textlocal's Bulk SMS Software
Western Power Uses Textlocal's Bulk SMS Software