Key Account Manager (Field and Office based)

Salary

Please enquire

Location

Field and Chester office based

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Job Purpose Summary

Focusing on key clients, you will be expected to establish new business opportunities within existing client groups. As a commercially driven professional you will have experience of identifying and delivering sustainable new business growth.

The role requires you to deliver against business priorities and targets and drive the growth of Textlocal via major account management.

You will also work very closely with the Head of Account Management providing support on preparing reports and dealing with clients whilst adding value to the service that we offer.

In some instances you may be requested to support the Business Development team in proactively following up business development mailings and closing opportunities.

In return you can expect a highly competitive reward package and excellent promotion and development opportunities within the IMImobile family.

 

Key Skills Required

  • Proven leadership and project management skills
  • Proven ability in Sales and Marketing led role
  • Must be proactive in driving growth and maximising client opportunities
  • Ability to upsell and cross-sell from a range of products and services
  • Ability to manage relationships and prospect for new business
  • Excellent organisational and time management skills
  • Comfortable compiling proposals and agreeing customer contracts
  • A hands on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
  • An ability to identify a client’s key business objectives
  • Ability to analyse results, identify and explain any variance from targets
  • Strong motivation and a positive approach
  • Ability to cope with conflicting demands and to prioritise tasks
  • Ability to follow quality assurance and operational processes
  • Ability to work as a part of a team, contributing and sharing best practises/ knowledge / resources and ideas
  • Ability to create and maintain accurate / accessible and organised documentation
  • Ability to identify and convert new business opportunities
  • Excellent communication skills
  • Strong listening and questioning skills
  • Ability to effectively manage customer relationships, promptly respond to queries, ensure promises are kept and manage expectations
  • Superior computer skills and passion for data; interpreting facts and figures into opportunities for both Textlocal and our clients
  • Ability to provide analytical and insightful recommendations to clients and team
  • Ability to present and persuade to all levels of seniority

Key Responsibilities

  • Identify and close new business opportunities by networking with client’s joint ventures, parent companies and subsidiaries
  • Ensure all sales opportunities are exploited thoroughly and income/turnover targets achieved, as set by the Directors
  • Take client briefs and develop new business proposals, encompassing a wide range of Textlocal products and services
  • Maintain responsibility for profitable business growth within client portfolio. Achieve a % year on year growth in sales for your portfolio as agreed with the Director
  • Track and target lapsed customers, to sponsor reactivation and sales of additional credit bundles and associated services
  • Maintain the required activity and targets
  • Attend a minimum number of field based appointments (to be determined on appointment)
  • Present to clients and communicate at all levels of seniority
  • Produce high levels of quotes sent out and returned, taking into account conversion rates as well as the estimated budget towards actual spend over 12 months
  • Respond to mailer enquiries in the correct manner
  • Ensure all CRM procedures and audits are followed and completed
  • Make sure at all times that correct procedures are followed when completing a quotation
  • Ensure sales MI reports are completed on a daily basis
  • To be aware of all regulations affecting all Textlocal products and services
  • To have a full understanding of Textlocal products and services
  • Coordinate competitor file and be aware of our competitor’s products and services and bring to the team’s attention any new initiatives
  • Ensure an in depth knowledge of client business and issues facing their industry sector

Person Specification

  • Due to the nature of the role, minimum of 3 years experience in a similar Key Account Management role is required
  • Have an interest in emerging technologies
  • Excellent communication skills; both written and verbal
  • Team Player
  • Accomplished negotiator
  • Strong attention to detail is essential
  • Positive approach to responsibilities
  • Ability to self-motivate
  • Strong sales and negotiation experience essential
  • Business to business background
  • Proven ability to work under pressure and achieve targets
  • Good administration skills
  • Problem solver
  • Superior IT skills
  • Excellent telephone manner
  • React quickly to requests
  • Display drive, enthusiasm and commitment
  • Personable
  • Strong aptitude and knowledge of sales and marketing techniques

Please send your letter of application & CV to: Mr J Palgrave-Jones / Eduardo Moura Private and Confidential Txtlocal Ltd Aldford House Bell Meadow Business Park Pulford Chester CH4 9EP