The advance of mobile technologies has transformed the finance sector into something unrecognisable when compared to the previous decade. From mobile banking apps to secure mobile payment methods to text marketing, there appears no end to this evolving and extremely valuable mobile-finance partnership.
Hot on the heels of this text messaging trend for businesses, is one of the UK’s leading direct lenders and loan companies, George Banco, who caught on to the highly accomplished Textlocal Messenger platform, filled with all the SMS possibilities they required and more.
George Banco offer their customers affordable loans to suit all and help them towards long term financial stability. So when the business required a solution to communicate with their customers instantly, in a cost and time effective manner, Textlocal Messenger was the obvious choice.
Textlocal provide an excellent platform to communicate certain verification processes, together with an effective tool to inform customers of their loan status and performance
We all know how important good customer service is in the finance sector. Messenger allows instant and reliable communications to be sent directly into the hands of George Banco customers, making their loan experience with the brand fast and convenient. Not surprisingly, prospective customers are keen to understand whether they have been successful during the application process – everyone has a mobile phone, why not reach them there? Textlocal now provide an integral part of George Banco’s market leading consumer finance application form allowing them to communicate certain verification processes to customers. Text messaging is their only contact resource as it works so well – text communications are almost unmissable.
Through Textlocal’s API gateway, George Banco have integrated text services with their existing software, meaning text communications are sent automatically as triggers from specific customer activities including loan status updates, confirmation of acceptance, activation code alerts and application completion reminders. Huge amounts of staff resource, time and money has been saved this way.
Most importantly George Banco have seen a dramatic surge in customer satisfaction levels, which is reflected on their Trustpilot reviews page. As a result of this the overall number of personal loan customers has increased along with the number of returning customers for a second or third loan.
With the continuing success George Banco are having with text services, there’s no denying the value SMS is bringing to the finance sector in general. And George Banco are not the only ones to benefit. Check out more success stories on our case study page or set up an account and create an SMS success story of your very own.