SMS improves communication between tenants and landlords

A housing association in Scotland is welcoming the use of new technology to help improve communications with residents.

Tenants of Argyll Community Housing are now able to access information on their rent account all from their mobile phone. A new text service will also allow residents to easily check their account balance and request a call back from customer services if required.

ACHA have already sent out a welcome message to more than three thousand tenants who have registered their mobile phone number with the association, reports. The interactive new service is available for all tenants with mobile phones, and further developments are planned to provide tenants with up-to-the-minute information and convenient communication channels.

Vivienne Kerr, IT Manager for the association said: “We want to give our tenants the widest choice possible when it comes to communication with us.

“We have already developed our website to allow tenants to report repairs and make payments and in an age where mobile communication is increasing rapidly, this system ensures we continue to provide tenants with up to date, useful information quickly and easily”.

With the help of National Lottery funding, Argyll Community Housing is now working more closely with Bute Advice Centre, notes The partnership is aimed at providing advice on benefits and welfare rights; extending the services offered and ensuring that social tenants in the Bute and Cowal area can continue to receive much-needed information.

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