UK residents can no longer get by without their mobile phones and the internet, considering them “essential” to their everyday lives, research has revealed.
A study by UK telecoms watchdog Ofcom found that 59 per cent of respondents considered the ability to send texts and leave voicemail to be essential, while chatting on the phone and having personal internet access was also said to be a necessity.
The age gaps of those surveyed offered some interesting insight into just how technology-dependent the UK has become. For example, landline telephone services, telegraph.co.uk notes, are considered essential by more than 61 per cent of the elderly (aged 75 and above), compared to just 12 per cent of 16- to 24-year-olds. The freedom to explore the web, check emails or browse Facebook with personal internet access, however, is crucial to 53 per cent of younger people but to none of the people aged 75 and above surveyed.
It was discovered that while the vast majority of respondents have no difficulty keeping up with their phone payments, some 14 per cent admitted to struggling with the costs.
Uswitch telecoms expert Ernest Doku said: “It might seem rather obvious to state that telecoms services are essential, but it’s an important distinction to make because there is now an expectation and a responsibility to deliver these services to vulnerable people,” theinquirer.net reports.
He added: “Technology has asserted its rightful place in our lives, but it needs to be accessible to all.”