Apple Business Chat

Deliver rich contextual messaging experiences to your customers through Apple Business Chat

Redefine conversational messaging experiences

Apple Business Chat is a brand new way for customers to easily and seamlessly interact with businesses through their Apple devices. This includes the iPhone, iPad, iMac and Apple Watch.

Users of Business Chat can connect with businesses to ask for information, schedule in appointments, make bookings and complete purchases with a single touch via Apple Pay. This can all be achieved through the native Apple Messages app.

Personalised messaging experiences for your customers

Apple Business Chat enables users and customers to contact your business via a wide variety of methods, all from their Apple devices. Your customers can start a conversation with you in Maps, Safari, Siri, Search or any website.

Customers have never been able to interact with your business this easily before. Users can make the most of AI-assisted functionality to experience the best messaging user journeys.

Agent assisted customer service with IMIchat, our multichannel chat product

Provide a seamless customer service experience to your customers with the use of Apple Business Chat. With IMIchat, your live agents can respond to inbound enquiries through Apple Business Chat – creating a seamless experience for both the customer and your customer service team.

Build powerful Apple Business Chat journeys in minutes

Use IMIconnect, our multichannel configurable solution, and the drag-and-drop flow builder to build, set-up and deploy end-to-end Apple Business Chat messaging flows.

A communication flow that takes months to build using traditionally intensive programming can today be built and launched within minutes using IMIconnect.

Need more information? Leave your details and our sales team will be in touch to discuss Apple Business Chat further.