We’re so proud to be the UK’s number one choice for mobile communications, beginning our journey as a start-up and now being part of the Cisco family. Our team of dedicated experts have not only created the industry leading product, but our SLA’s, customer service and platform uptimes are best in class. By now you may be thinking, what makes Textlocal different? Here’s our history and just some of the reasons why we’re the #1 rated online SMS platform.
Textlocal began in the spare bedroom of its founder Alistair Shortland in 2005 when he sold the first of many SMS credit bundles. Within just three years the 10,000th Textlocal account was opened and by May 2012 we had 5,000 active daily users of the system.
Since our launch, Textlocal has been helping businesses solve their communication challenges, using our market-leading business mobile messaging SaaS platform – Textlocal Messenger.
In 2012, the next generation of our SMS solution was launched, Messenger 2.0. The updated platform offered a wide range of new services including forms, attachments, vouchers and campaign management tools to measure effectiveness. Additional evolutions of Messenger followed to include integration and automation functionalities.
Following the success of our Messenger platform in the UK, we soon expanded and established the leading SMS solution in Spain and India with dedicated teams to support our international customer base. We then went on to release Messenger 3.0 in 2015.
The success of this expansion was recognised by the wider industry and in 2014, Textlocal was acquired by imimobile, a global mobile technology company. Since then, under the leadership of Managing Director Jason Palgrave-Jones, we have continued building our international footprint, leveraging imimobile’s integration with mobile operators across 60 countries.
It didn’t stop there! In 2021, our parent company imimobile was acquired by Cisco. We are very excited to now be part of one of the world’s leading technology companies.
Textlocal continues to innovate, focusing on delivering the highest levels of service, so businesses can keep up with ever-changing consumer demands. The Cisco acquisition further enables us to extend our product messaging portfolio and ability to service a wider global audience.
We’re proud of what you think of us and the fact that we have an average score of 4.7 on Trustpilot from over 1,500 reviews shows we are doing something right. Rest assured that when you join our best in class messaging platform you are in good company. Reputation in this industry is very important and shows why our existing customers enjoy working with us so much.
We are the preferred partner of some of the biggest UK messaging networks like Vodafone. We are also the preferred supplier to the UK’s leading telecom, retail, gambling industries as well as being certified on the UK Government’s Digital Marketplace for public sector organisations. This kind of pedigree is down to the reliability and quality of our platform, with industry-leading SLA’s to back this statement up.
Our customers span from global enterprises to small and medium size businesses across all sectors. We’ve helped our customers use text as a way to win new business, lower their costs and improve their communications with compelling mobile messaging. As testament to the quality of our solution we also offer a price match on like-for-like services. If you’re quoted something lower, give us a call and we’ll at least match it.
With a team of experienced SMS professionals, you can rest assured that you will get the answers you need. Our team are the best in the industry. Got a question? Need answers to a specific platform requirement? Worry not, get in contact with our friendly customer service team and they will be glad to help.
We aim to speak with every business that signs up to Textlocal, over the phone and within the first 48 hours of activating their account. We want to make your time as a Textlocal customer as enjoyable and stress-free as possible which is why our sign-up process makes it easy to create and activate an account. Our helping hand service is about showing and guiding you through our platform to make sure that you get the most from it.
We only use tier 1 connections to instantly deliver your messages. We don’t use any grey or blended routes. This is very important to our existing customers. They know that we only supply legitimate and secure routes for their communications both in the UK and internationally – an important element in the GDPR world we now live in. To further support this, our platform is fully GDPR compliant and hosted in a secure and robust data centre in the UK.