If you have a question about the Textlocal service, the chances are you will find it here. We have put these Frequently Asked Questions together with great attention to detail, covering every aspect of Textlocal. If you don't find the answer, please contact us and we will be more than happy to help.
There are no contracts involved in running a Messenger account - it all works on a pay as you go basis, so you can send text messages with no hassle. If you purchase any inbound systems they have a minimum term of one month which is renewable.
You do not need a mobile phone; messages are sent and received from Messenger. It is all web based so you do not need to download anything. All you need is an internet enabled PC, Mac or Tablet.
The cost depends on how many credits you want to buy; one credit equals one text message to one United Kingdom phone and the credits last indefinitely. The cost of our credit bundles can be found on our prices page.
We do not provide data, however we do offer a short code which is extremely effective in collecting opt-in numbers and opt ins from your customers and can be used alongside any text marketing activity.
Yes, you can send text messages internationally. Each message sent will use up a certain amount of credits depending on the country it is being sent to. Mobile marketing does not operate in North America due to a different billing system used there. See our International Prices for a full list of which countries you can send to, the networks they use and the amount of credits the message will use.
Any phone registered on a United Kingdom Network can send a text to a United Kingdom Short Code whether in the United Kingdom or abroad at the time. Our Dedicated Inbound Numbers are on UK or Irish Networks and can receive texts from anywhere. The cost to the sender will be their standard network rate for texting a UK/Irish Network.
Whilst we offer most SMS marketing services, unfortunately we do not offer Premium Rate services.
Yes, people can opt out of your text marketing by texting your free keyword followed by the word STOP to your shared inbound number that we give you, or simply the word STOP to a Dedicated Inbound Number. When using a keyword on our shared short code 60777 you can simply instruct people to text the word stop after the keyword at no additional cost. If you do not require an inbound system, then we can provide you with a specialised opt-out short code for £50 a year or you can use the free, randomly generated keyword on 60777 that is given to you when you open the account.
When one of your users chooses to opt-out of your SMS marketing, their phone number will be automatically removed from all your contact lists and added to your opt-out list. This opt-out list can be exported for further use. The SMS Gateway will block any messages being sent to this number from your account again until the sender chooses to opt back in. If you upload the number to your contact manager again the system will remove this for you.
Your data is completely safe. Textlocal do not share or pass on any of your data, including the mobile numbers you upload. Your data will only be used for your SMS marketing. For further information see our SLA. Textlocal provide a secure 128bit encrypted service which is equivalent to online banking security.
One SMS credit will use up 160 characters, 161 characters will use two credits and so on. It states clearly when typing your message how many characters you have used and how many credits your text will use up so you can edit this accordingly.
The reports section of your Messenger shows if a message has been delivered or undelivered, if it's pending or if the number was invalid.
Your credits will never expire.
Your SMS marketing campaigns can be up and running within minutes.
You can import mobile numbers from an excel sheet or a CSV file. You can upload your mobile numbers along with five fields of information with just a few clicks of a button. You can also enter your numbers individually or by copy and pasting if you have smaller volumes.
A message will use over one credit if you do wither of the following:
This is because Excel thinks your mobile number is a long number so has converted it into scientific notation. To fix this click on the column header, click Format Cells->As Number->0 decimal places.
Yes, you can merge data into your messages by inputting the information into your excel spread sheet. Once you have uploaded the file you can make sure each column heading is relevant to the information stored in each column.
Messages will stay in your Messenger permanently. You can easily export these to an excel file for your own records.
Yes it can, as long as it is 11 characters or less. Sender names are a great way to enhance awareness. You can create as many sender names as you wish, at no extra cost. The sender name could also be a mobile number or a Virtual Inbound Number that we can provide.
By using a sender name you are overriding the number the message comes from. This means that the receiving phone cannot decipher where the message has originated in order to send a reply.
Yes you can. Once you have created your message you can select a time and date for this to be sent. If you need to change the time and date the send is scheduled for you can do so via the reports section of Messenger.
Textlocal was established in 2005 by Alastair Shortland and Darren Daws. Al and Darren still play an active and passionate role in the SMS business to this day and have enjoyed continued success and achievement.
SMS is the universal tool. Whether being used purely for sales and marketing or for transactional alerts, SMS can and will fit into any application and sector.
No, smaller campaigns work as well as the larger campaigns, as long as you have an opt-in database of your contacts and you send relevant messaging to them.
Local businesses can benefit from being able to instantly communicate to hundreds or thousands of people the latest offers & promotions, delivered in 5 seconds and read by 95% in 5 minutes.