Forms, Data Capture and Surveys

Create mobile optimised forms and send through a link in a text message

Send via text messages

Messenger forms are sent via a simple link in a text message which opens up the mobile optimised form.

Increase your response rates

With almost 99% of text messages being opened and read within 5 seconds, mobile surveys are far more likely to be completed than email or paper versions.

Designed by you

Create your very own forms with our Mobile Form Creator Tool. Design and build it to perfectly fit your business.

Easily collect information

Use multiple choice, drop down menu's, star ratings, date pickers or text boxes to collect the information you need most effectively from your contacts.

Simple and straight forward reporting

Responses to your forms are stored in your Messenger account in easy-to-digest graphs and charts and can be downloaded to Excel.

Advanced reporting

Messenger can also report on the responder's location and handset specification for more detailed reporting.
Contact us for a quote.

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Forms and Surveys - why mobile?

Because text messaging has a far higher response rate than email (that's a fact!) we've created the Messenger Forms and Survey tool, which lets you design and create your own mobile form, asking any type of questions you need, to send as a clickable link in a text message.

How will your business use Messenger Forms and Surveys?

Booking forms

Got a few appointments to fill up? Send a promotional text messages with a booking form included so people can select what time and date they would like to make an appointment.


Feedback (good and bad!) is vital for all businesses to improve and grow. Follow up appointments, meetings and sales with a text message with a link to a quick survey while the experience is still fresh in their mind.

Application and Registration forms

From gym memberships to a daunting 10k run, presented with the opportunity to complete the registration via a mobile form while waiting for a bus, it's quite simply more likely to take place. The notion of 'I'll do it when I get home' is quickly becoming redundant.

Key features of Messenger Surveys and Forms

Send via text message

Easily import a trackable link to your form in your text messages and send as normal. Watch responses build in your reporting section as your contacts complete your form on their mobile phone.

Key benefits of Messenger Surveys

Free creation

Create as many surveys and forms as you wish, free of charge. You will only be charged for the surveys you send, pricing option are below. You can copy entire surveys if you want to run them again and run a completely different set of reports.

Mobile survey reporting

Free reporting

All responses are automatically stored in your Messenger account for real time viewing, complete with easy-to-access stats displaying your results. Along with the responses that people give, we also provide information on what device was used to open the message individually and download to Excel.

Mobile survey and forms feedback

Free to receive replies

There is no cost to receive replies to forms and surveys. Depending on the payment option you choose, responses will be collected for three months or until your contract end date.

Mobile phones

Mobile optimisation

All surveys and forms you create are designed exclusively for the screen of a mobile phone, making it user friendly and quicker for the end user to download.

How to insert mobile survey custom fields

Insert custom fields

Insert custom fields to merge data such as first names, surnames and orders to your surveys and forms, giving them a personal feel.

Txt message sent confirmation screen

Schedule survey sends

The survey link is embedded into a text message so like with all text messages you send, you can schedule a time and date for this to be sent up to 12 months in advance. You can also set a start date and end date from within the survey settings.

How to upload files to mobile survey forms

Brand your mobile survey

Insert images and logos to match your businesses look and feel. For an even more professional look, we can create a bespoke survey for you. Contact us for a quote.

Prices Pay-as-you-go

With this option you pay for every survey you send out. All completed surveys are collected, free of charge for up to 3 months after the send date. The costs below include the cost of sending the text message.

Feature Price
Survey construction FREE - design as many surveys as you wish
Survey Text Cost 2 SMS credits per survey sent. If you use more than 160 characters an additional 2 credits will be used.
Responses FREE - Responses collected in Messenger for 3 months after the send date

Prices Contract

With a contract you can send as many surveys as you like. All survey results are stored separately. Responses are collected and stored in Messenger for as long as your contract is live. The costs below include the cost of sending the text message.

Feature Price
Survey Text Cost 1 credit per survey
1 Month £25.00
6 Month
(20% discount)
12 Month
(40% discount)

This contract is applicable for up to 10,000 surveys per year. For larger volumes, please contact your account manager.

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