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Mobile Messaging Insight
Get the latest stats to help you make informative decisions on using mobile messaging in your business.
Find out moreThe Entertainer Uses Textlocal
Overview
We are already seeing excellent results with increased sales and happier customers
The Entertainer is the largest independent retailer of toys in the UK, with over 25 years' experience.
They started up a 'Click and Collect' service across their stores to enhance their customer service and convenience of purchase for customers
Achieving business objectives:
Increased efficiency
Using text to alert customers when an order is ready for collection from the store
Higher response rates
People don't always pick up voicemail messages, whereas a text is read 97.5% of the time
Better communications
Mobile is an affordable and a great way to reach customers who have purchased online
Results:
- Increased sales
- Rise in customer satisfaction
- Reduced costs in removing the need to busy call centres
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