Groundscope Uses Textlocal

For GroundScope, customer service is key as we are available 24/7 every day of the year to handle a query. We needed to work with a system that operated in the same way.

GroundScope provide an online bookable managed ground transport service. This includes business taxis, chauffeur driven cars and coaches for major companies.

As part of their service GroundScope needed to ensure that they sent customers confirmation of their bookings, and provided reassurance that their vehicle and/or chauffeur would arrive on time.

Automated communications

Groundscope automatically sent a text to a customer 30 minutes before their collection time.

Accurate circulation of information

This text has many uses. It includes the telephone number of the car driver, it reminds the customer of their booking and it puts the traveller and driver in direct contact, proving vital in busy airports and cities.

24-7 customer service

Textlocal's API Gateway allowed all updates and texts to happen automatically resulting in labour cost savings and greater efficiency of service.

Results:

• Customers kept fully informed of bookings and collection times
• Reduction in lapsed bookings and forgotten collection times

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