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Mobile Messaging Insight
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Find out moreCard one banking Uses Textlocal
Overview
Through our mobile text services our customers can manage their finances with ease
Card One Banking is owned by Spectrum Financial Group and provides banking facilities for people who may have been refused credit or personal banking before. They wanted to give customers access to their accounts on the move.
Achieving business objectives:
Simple Usage
Customers can check their current account balance and load funds to MasterCard's by simply sending a text message using SMS.
Instant, accurate text messages
The only thing required to find out a balance is to text the word BALANCE to 60777 (our Textlocal short code and keyword) and the API system means that they get a reply instantly.
Building relationships
By using this speedy, simple service, customers are getting a first class service at any time of the day
Results:
- Over 80% of customers now use the mobile banking facility
- Usage has grown over 200% in the last year in line with our customer growth figures
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