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Beautology Uses Textlocal

Overview

Logo A quick reminder text prior to appointments has definitely reduced no shows

Beautology specialise in beauty treatments, clinical procedures & surgical procedures.

Beautology needed to remind customers about their forthcoming appointments, reducing the number of no shows.

Achieving business objectives:

Reducing missed appointments

An SMS service was introduced, so a reminder text could be sent out the day prior to appointment

Efficiency

Beautology integrated with the Textlocal API so the appointment messages were sent out automatically at the correct time and date

Building relationships

The SMS service provided an additional level of customer service

Results:

100% decrease in the number of missed appointments
Excellent feedback from customers
Excellent value for money as no extra is charged for use of the API system

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"We have been using Textlocal for several years now, having sent over 350,000 messages through their gateway I could not be happier with their service. For programmers of every sort out there, the API framework they have in place is as simple as you would expect, also offering great flexibility. For the less technical Textlocal have possibly the best dashboard / workbench I have ever come across in a website. The main factors for us are: Quality of Service (Network) Customer Service Price In our entire time with TextLocal we have only ever had one issue, and this was the fault of Vodafone. Basically the network forgot to send the delivery reports. The technical team at TextLocal helped by postponing the remaining messages until Vodafone had resolved their issue, and they credited us for the few messages that got though, all in all a nothing issue but the only one we have ever experienced. Customer service is key to the success of any business and I personally feel this combined with a superb network is why TextLocal has grown so much and maintained its integrity as it has done so. Due to a lack of issues we have not had much need to contact the support team, other than to clarify new options within the service. They have always been friendly helpful and knowledgeable. (one day we will catch them out). On the other hand we contact the accounts team at least once a month to buy credits. Though the whole team is friendly and helpful there is one true star, Susie Jump. She is possibly the most efficient accounts person you will come across. No matter if you want an invoice to pay for credits against, check the progress of something or you have done something silly (Like put the wrong reference on a BACS payment – oppps) she takes it all in her stride and deals with the issues very quickly. Finally we look at the price. “if you do get quoted a lower price elsewhere, then please call the Textlocal Customer Care Team on 0845 009 3180 and we’ll endeavour to at least match it or in most cases beat it.” What more can I say! We are loyal customers of TXTLocal and will continue to be so for many years to come, it does not matter if your reminding people about their haircut or selling Pizza this service can really help you reduce failed appointments or sell more of an offer. If in doubt just try it out." - Shellys Restaurant

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