Mobile messaging for utilities

Step up your service with SMS

Around 6 million people in the UK would like to receive SMS communications from utility companies, so keep your customers happy with the UK's leading mobile messaging service. The Textlocal Messenger service makes it exceptionally easy to compose informative messages and send them to a large number of receptive customers.

By using our SMS business service, customers can be kept informed of upcoming deals and offers, as well as be provided with plenty of notice should there be a temporary service outage. Through the use of Textlocal's comprehensive contact collection and sorting interfaces, as well as our easy to use API, utilities businesses can send bill reminders and personalised information to the consumers that need them, with minimal expense in terms of time, or money.

The wide ranging functionality and ease of use of the Textlocal Messenger platform make it an absolute asset to businesses, and consumers, in the utilities industry.

The Textlocal service and what we can do for your utility company

Here's how text messaging can simplify customers communications and business continuity:

Reduce missed payments

Maintain a smooth cash flow with timely SMS payment reminders for your customers

Increase customer volumes

Keep in touch with former customers who may have moved to a competitor to keep them updated with your energy prices as encouragement them to switch back

Send bills and statements

Send customers copies of their bills as a text message attachment so they can view and store them on their phones – reducing printing or postage costs

SMS Meter readings

Make it easier for customers to report their meter readings to you by submitting via a text message to a virtual inbound number or a mobile form

Request a call back

Improve your customer service by removing long wait times on calls, by allowing your customers to request a call back through a short code and keyword, e.g. text CALLBACK to 60777

Gather customer feedback

Use our innovative forms and surveys tool to send mobile optimised surveys to your customers as a link in a text message and receive feedback directly to your Messenger account

Message scheduling

Write your messages when convenient and send them when appropriate with message scheduling – integrate Messenger with your systems for an automated service

Review date:

Simply the best! - Full API integration in our application

We have been using TextLocal since September 2008, and have fully integrated SMS messaging in to our custom built application so that we can quickly communicate important updates to our customers without the need to visit the TextLocal website. We receive delivery receipt notifications so we instantly know if a customer has received our SMS on their phone or not. This also helps us know if a customer's mobile number is up-to-date as often if a message has not delivered, it's due to the number being inactive. The best part of the service was having an initial bundle of free messages so that we could test everything before we committed to spending. This is something that more companies need to adopt!! The team are friendly and have called us a handful of times in the past to check everything is working as we expect and if there's anything else TextLocal can do for us. Not just your average company!!
Review date:

Simply the best!

Senta Hosting has been using Textlocal since October 2011 and we have never been let down. We have been using their fantastic easy to use API to let our clients know about important changes to our website, let them know when invoices are due and also let them pay via SMS. The cost of credits is incredibly cheap with discounts for purchasing 10,000 or more credits. Their support staff are incredibly polite and they also have very good response times. We give Textlocal a 5 star rating and would definitely recommend them!

Case studies from happy Textlocal customers

High Efficiency Heating UK Ltd case study High Efficiency Heating UK Ltd Oil Boiler Services UK case study Oil Boiler Services UK

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