Town campaigns for better mobile signal after third blackout

Mobile phone users in a Cambridgeshire town were left angry after a reception blackout wiped out communications for the third time since October.

Customers of EE and Three in Saffron Walden lost signal on Monday and did not regain service until yesterday (Wednesday). It’s the third time that residents have experienced a complete loss of mobile signal; in October last year phones served by EE, Three and Virgin Media were left without signal for two days, notes

The incidences cause considerable disruption to business and customers, with one Tweeter noting on Monday: “I have no signal at all which is difficult with an afternoon of conference calls”.

Frustrated at being prevented from sending texts and making calls, users took to social media to ask for a resolution, reports IT firm Force 36 is based in Elizabeth Close in Saffron Walden and was one of the companies affected. Approaching EE on Twitter, the company made a plea for a resolution, asking: “How does Saffron Walden petition you for a new mast?”

Engineers worked to fix the fault this week. Previous failures happened at the end of September, following a power cut, and then again at the beginning of November. An EE spokesperson said in November that the company were undertaking a full investigation to prevent the situation reoccurring.