Textlocal Mobile Messaging News

Pearls of wisdom from your favourite mobile messaging experts

SMS for your helpdesk

Charlotte Harrison Avatar

Posted on April 07, 2016 by Charlotte Harrison

You’ve probably heard all about it by now. Text messaging is an increasingly popular tool for providing support to customers. Whether it’s because people prefer it to social media, or waiting in a lengthy call queue, or because it’s quick and easy to implement, more and more customer services teams are switching on to the…

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Success in SMS Promotions

Charlotte Harrison Avatar

Posted on April 04, 2016 by Charlotte Harrison

We’ve been telling our customers for years that sending offers and promotions via SMS can generate great results, but what does good look like? Here’s a run-down of some of the best results our customers have told us about over the past few years… Tastecard, a dining club with 3.2 million members throughout the UK,…

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How to use an SMS short code

Charlotte Harrison Avatar

Posted on March 31, 2016 by Charlotte Harrison

Short codes and keywords are everywhere – on the radio, when you’re sending in a song request, on TV, when you’re entering a competition or voting for your favourite contestant, on the posters you see in the train station – “Just text WIN to 60777” – but how can you use them for your business?…

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How to send automatic responses to an SMS

Charlotte Harrison Avatar

Posted on March 30, 2016 by Charlotte Harrison

One of the great features that comes with Messenger is the ability to send an automatic response to any text messages that get sent into your short code or dedicated inbound number. The possibilities that this opens up for you are unlimited, especially when you include some of the platform’s other great features, like attachments…

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What is inbound SMS, and why would you need it?

Charlotte Harrison Avatar

Posted on March 23, 2016 by Charlotte Harrison

When people think business SMS, they tend to think outbound – sending your customers marketing messages, appointment reminders and alerts. But that’s only one side of the coin. The ability to receive SMS online opens up a whole new way for your customers, patients, staff and prospects to get in touch with you. You could,…

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Managing SMS across multiple users, departments and businesses

Victoria Dadson Avatar

Posted on March 21, 2016 by Victoria Dadson

One thing we’ve learned over the last ten years, is that there are many different ways that our customers use Messenger, often within the same business. Different users want different things from the platform, so we’ve developed the platform to keep up. If you’ve got multiple people within your business using Messenger, there are a…

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6 ways to reach your customers with SMS this Easter

Beth O'Farrell Avatar

Posted on March 14, 2016 by Beth O'Farrell

Your customers will be looking forward to the Easter break, and they’re already thinking about what to do with all their free time. You know them better than anyone, so make sure you keep them up to date with timely and relevant updates via text messages, that will grab their attention and get them involved…

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How SMS can help your workforce become smoke-free

Charlotte Harrison Avatar

Posted on March 09, 2016 by Charlotte Harrison

With regular events like National No Smoking Day and Stoptober being championed by the NHS, there are more opportunities than ever for people to get healthy and quit the habit. Employers are starting to get in on the act, with workplace stop smoking initiatives gaining ground. So why would you start a stop smoking scheme…

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How your organisation can reduce lost profits and wasted time

Charlotte Harrison Avatar

Posted on March 07, 2016 by Charlotte Harrison

We’ve been reporting for years that organisations like the NHS can reduce the number of missed appointments they have to deal with by sending appointment reminders in a text. Missed appointments costs the NHS almost 1 billion pounds of taxpayer’s money every year, with other businesses suffering similar fates (although not on the same scale)….

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Dealing with loyalty card and voucher overload

Leanne Sofocleous Avatar

Posted on March 04, 2016 by Leanne Sofocleous

Today I went into town, nothing unusual, I’m sure most of you do it weekly. I had my hair cut, bought some make up, a couple of new items of clothes, collected a pre order pair of shoes. All very ordinary (girlie) things. I picked up no less than EIGHT vouchers and loyalty cards. Some…

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